Terms of service

1. Account eligibility

Accounts are for organizations and their authorized users. You must be able to enter into a binding agreement and use the service only for lawful purposes. You are responsible for the activity under your account, including the actions of any user you grant access to.

2. License and scope

Subject to these terms and any applicable order form, we grant you a non exclusive, non transferable right to use Taavik to inventory the technical catalog of databases you own or are authorized to manage. You may install the Taavik agent on hosts inside your network for that purpose.

3. What the service is

Taavik is a private database workspace product for living documentation, shared SQL queries and scheduled operational exports. The agent performs read only metadata scans against databases you configure. The control plane coordinates scans, keeps the ordered snapshot history, dispatches alerts, and tracks audit metadata. The workspace lets authorized users read the documentation and run authored queries through the agent under read only constraints. Taavik does not interpret business meaning, does not execute arbitrary queries from the cloud, and does not modify your databases.

4. Your data and your databases

Customer managed credentials, network topology, and private databases remain under customer control. The on prem agent holds the real connection strings locally. The cloud receives only the catalog, the audit metadata, and the explicit query results that authorized users requested. You remain the controller of any personal data inside your databases.

5. Acceptable use

You will not: reverse engineer the service, share accounts, use the service to scan systems you are not authorized to scan, attempt to bypass the read only execution boundary, use the query workspace to exfiltrate data of colleagues outside your authorization, or use the service in a way that disrupts other customers.

6. Privacy and subprocessors

Our handling of personal data is described in the Privacy policy. Subprocessors are listed and kept current in Subprocessors. We sign DPAs on Pro by request and as standard on Enterprise.

7. Fees and changes

Fees, when applicable, are stated in your order form or in the in app checkout. Paid plans renew automatically at the end of each billing period. We may change the service and these terms with reasonable notice. Continued use after the effective date constitutes acceptance.

8. Disclaimers and liability

The service is provided as is and as available. Technical facts reported by scans depend on the database exposing correct metadata. We make no guarantee that third party systems will do so. To the extent permitted by law, our aggregate liability is limited to the fees paid in the twelve months preceding the claim, or fifty euros if you are on the Free plan.

9. Termination and governing law

Either party may terminate for material breach not cured within a reasonable period. We may suspend or terminate accounts for violations or non payment. Sections that survive include intellectual property, fees, disclaimers, and governing law. These terms are governed by the laws of Italy. The exclusive forum is the competent court of Rimini, Italy. Contact: support@taavik.com.